14 Jan

Helpdesk Advisor

Machines Sdn Bhd

Gaji:

  • RM1,600.0 - RM1,800.0 Per Month

Job Responsibility
  • Proactively attends to all walk-in, service enquiries, payments and complaints. Need to be handled accurately, efficiently and aligned with company's processes, expectations, standard operating procedure and KPIs.
  • Responsible in handling customer information, monetary transactions and company assets (equipment, accessories, testing tools, cash floats, daily collections).
  • Ensuring proper control, reconciliation, accurate documentation and timely updates in systems so that there is no lost, fraud or abuse.
  • Responsible for keeping abreast with company's products, services, systems, processes and technology content / displays.
  • Involved and participates in ensuring the service center is a reflection and representation of the company's brand and organization at all times.
  • Ensure proper conduct, discipline and representation of the company's brand, value and organization at all times.

Job Requirements
  • Minimum SPM qualification with at least 2-3 years sales and / or service experience.
  • Diploma / Degree holders with 1 year experience in a customer service environment.
  • Good communication skills and language proficiency in English and Bahasa. Mandarin is an added advantage.
  • Able to work independently with minimum supervision.
  • Excellent interpersonal skills.
  • Possess positive attitude, customer-first mindset, well-groomed, people-oriented, enjoy working in a challenging environment, resourceful and good working ethics.
  • Must be able to work shifts, during public holidays.
  • Able to work on a rotation basis.
  • Well verse of Apple products.

Job Benefits
  • EPF/SOCSO
  • Commission
  • OT
  • Staff purchase
  • Medical Outpatient
  • Product training (Apple)
  • 5 working days
  • Fun environment
  • Quarter meal
Lokasi: Mid Valley , Kuala Lumpur
Tarikh Tutup: 13 Feb 2020