12 Jul

E-commerce Customer Service Executive

Mr. D.I.Y. Trading Sdn Bhd


  • RM2,300.0 - RM2,800.0 Per Month

Job Responsibility
  • Handle customer’s phone calls, live chats, web form and emails regarding online merchandise, account management and service orders in a professional manner.
  • Document all customer’s queries, issues and inputs in ticketing system.
  • Track and trace parcels upon customer’s requests.
  • Ensures prompt and proper resolution of customer queries by providing additional information or receive assistance from internal operation team and solve it from our end.
  • Assist on exchange and refund process requested by customer.
  • Adhere to company’s process, guidelines and procedure.
  • Responsible in following up unresolved issues and resolve it within stipulated times.
  • Liaise with outlets and warehouse for order management.
  • Able to work on ad-hoc tasks if required.
  • Ensure all performance meet SLA and KPI.
  • Providing weekly report to manager.
  • Contribute ideas in constantly improving our services and identify areas of improvement.

Job Requirements
  • At least 1 year of working experience in E-commerce/Call Centre/Customer Service required.
  • Excellent command in English and Bahasa Malaysia (spoken and written).
  • Energetic and passionate about online marketing and social media, internet savvy, and digital devices literate is a must.
  • Positive driven and independent attitude.
  • Able to work with minimal supervision.
  • Excellent interpersonal, writing and communication skills.
  • Customer orientation, team interaction, problem solving, multi-tasking skills required.
  • Punctual, regular and consistent attendance.

Job Benefits
  • EPF.
  • SOCSO.
  • EIS.
  • Bonus.
  • Health care benefits.
  • Annual salary increment.
Lokasi: Seri Kembangan , Selangor
Tarikh Tutup: 11 Aug 2019