03 Jul

Customer Service Executive

Seawalk Hardware (M) Sdn Bhd


  • RM2,200.0 - RM2,500.0 Per Month

Job Responsibility
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • High school diploma or equivalent
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Job Benefits

  • Competitive salary 
  • Medical benefits
  • Annual & family care leave
  • Nearby public transport (Batu 3 KTM Station)
  • EPF

Lokasi: Johor Bahru , Johor
Tarikh Tutup: 02 Aug 2019