- RM1,200.0 - RM1,500.0 Per Month
- To efficiently handle inbound and outbound customer call or message inquiries.
- To provide fast and timely solutions to all customer related problems or questions.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Identifying and recruiting prospective using a variety of channels
- Advertising recruit agent on social media platforms.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Good communication and interpersonal skills.
- Strong networking and relationships building skills.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Comfortable in communicating with customer via Whatsapp
- Annual leave
- KWSP, SOCSO and SIP
- Lunch provided
Tarikh Tutup: 03 Apr 2021